Despite the organizational level of the person at the customer, consulting services provided were very concrete and down to earth. Although my own knowledge in certain areas of supply chain was not on a professional level, Heikki managed to create an environment in which it was easy and encouraging to both learn and also bring up own ideas.
High competence of the consultant and his ability to start from big picture and dig down to details and explain root causes and consequences to our personnel was very impressive. This encouraged people to start independently studying e.g. material management.
Humble and modest attitude of the consultant really made collaboration to work. The consultant was never sitting on an ivory tower and just preaching his story to the personnel.
Bottom line after working with Silex Management is that as soon as the next need occurs, I already know whom to contact.